Privacy Policy
Last updated: February 25, 2026
Nora ("we," "our," or "the Service") is an AI-powered health insurance plan finder. We are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your choices.
Information We Collect
To help you find a health plan, Nora asks for information about your household, including:
- ZIP code and county
- Household size, ages, and relationships
- Estimated annual household income
- Tobacco use and pregnancy status
- Doctor and medication preferences
We do not collect Social Security numbers, bank account information, passwords, or any information needed to complete enrollment. Enrollment happens directly on HealthCare.gov or your state marketplace.
How We Use Your Information
The information you provide is used solely to search for and recommend health insurance plans that match your situation. Specifically:
- Estimating your eligibility for premium tax credits (APTC) and cost-sharing reductions (CSR)
- Searching the marketplace for plans available in your area
- Checking whether your doctors and medications are covered by specific plans
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies and Local Storage
We use a small number of cookies:
- Locale preference — remembers your language choice (English or Spanish)
- Anonymous session token — links your conversation history so you can return to it
We do not use advertising cookies or third-party tracking scripts.
Third-Party Services
Nora integrates with the following services to provide plan information and AI responses:
- CMS Marketplace API (HealthCare.gov) — to search for plans, check provider networks, estimate subsidies, and look up drug formularies
- Anthropic — to power the AI conversation. Your messages are sent to Anthropic's API for processing. Anthropic's use of this data is governed by their privacy policy
Data Retention
Conversation data is retained to allow you to return to previous sessions. You may request deletion of your data by contacting us at the email below.
Security
We use industry-standard security measures including encrypted connections (HTTPS) and secure database storage. However, no method of transmission over the internet is 100% secure.
Contact
If you have questions about this privacy policy or wish to request data deletion, contact us at privacy@getnora.com.